Support
Questions or Concerns?
Thank you for shopping at Swimmers Network. Below is our shipping, return and other policies. If you have any questions or concerns please feel free to get in touch with us by phone, email or a visit to our store.
- Phone Number: 724-539-2424
- Fax Number: 724-539-2290
- Address: 4417 US-30 Building G Latrobe, PA. 15650
- Email: info@swimmersnetwork.com
- Monday - Closed
- Tuesday - 10:00am to 5:00pm
- Wednesday - 10:00am to 7:00pm
- Thursday - 10:00am to 5:00pm
- Friday - 10:00am to 5:00pm
- Saturday - 10:00am to 2:00pm
- Sunday - Closed
Shipping Fees
Shipping and handling fees are based on service chosen for the total weight of the order and will be presented at checkout. Orders over $69 will be available for free economy shipping, some exceptions do apply.
Shipping fees are non-refundable in the event of a return. In the event that your order was shipped for free, but returns were made which dropped your total charge to below the required $69, a $6 shipping fee will be deducted from your refund.
Free shipping is not available on heavy items, pool equipment or items shipping direct from manufacturer. Additional shipping charges may apply to specialty items shipped direct from manufacturer. If you have shipping question please contact us to obtain a shipping quote.
No Post Office Boxes
Order Processing Time
Shipments of in-stock items usually occur within 48 hours after your order is received during Monday through Friday. If you require expedited delivery we offer express services for an up-charge over regular service. Orders with express request (overnight or two day delivery) ship same day if they are received by 12:00pm (EST), orders received after 12:00pm (EST) will ship the following business day.
Back-ordered items usually ship within 24 hours after they are received at our warehouse. If you indicate a second choice of color or item we can often quickly substitute that one in for you.
Please allow up to 14 days for production on logo, monogram, or personalized items.
Return Policy
When purchasing from swimmersnetwork.com you are protected by our 14 day money back guarantee. If you would like to make a return you must obtain a RA within 14 days from the product ship date. Any item that is not returned in the condition it was sent will be returned to the customer. No returns will be accepted for logo, monogram, special order or custom items. Including but not limited to: Backpacks, Warm Ups, Parkas, Suits or Caps. No returns will be accepted for final sale, clearance special and grab bag items. At this time all technical racing suits cannot be returned or refunded, including but not limited to: Arena Powerskin Series, Speedo LZR (Intent, Valor, Pro), TYR Avictor, TYR Venzo or Dolfin Lightstrike. All sales final on these items. No returns can be accepted on any pool equipment department items. Orders returned due to refused delivery or undeliverable address will have return fees and restocking fees deducted from any refund.
Return Authorization Request (RA)
Backorder Policy
Damaged Shipment
Defective Policy
Any defective item must be sent back to Swimmers Network before any determination can be made as to whether the item is indeed defective. If the item is defective a replacement or refund will be provided. Effective 2019, Speedo products cannot be accepted by Swimmers Network for any defective reason, all Speedo defects must be handled directly with Speedo. We cannot allow any exceptions to Speedo defective policy.
Store Sales, Coupons, Promo Codes and Possible Exclusions
Price Changes and Errors
We reserve the right to change pricing at any time and without notice. We are not responsible for typographical errors and will not be liable or obligated to sell an item at an incorrect price.